Refund Policy
We want you to be happy with your purchase! If you're not satisfied, please review our return and refund policy below.
1. 30-Day Money-Back Guarantee
You can request a refund within 30 days of receiving your order, under these conditions:
- The item must be unused and in its original packaging
- You must provide proof of purchase
- Shipping costs are non-refundable
2. How to Request a Refund
Email us at contact@lavyen.com with:
- Your order number
- A brief explanation of the issue
- (Optional) A photo or video for damaged items
We’ll respond within 24–48 business hours.
3. Damaged or Faulty Items
If your item arrives damaged, please contact us immediately with photos or video evidence, and we will send a replacement or issue a full refund.
4. Non-Returnable Items
We do not accept returns for:
- Items that have been used
- Items not in original condition or missing parts
- Free promotional items
5. Refunds (If Applicable)
Once we receive and inspect your return, we’ll notify you of the approval or rejection.
If approved, your refund will be processed within 5–10 business days via your original payment method.
6. Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account
- Contact your bank or credit card company
- If still missing, email us at contact@lavyen.com